Privacy Policy

Privacy Policy for Planet Bugs, LLC

Effective Date: January 29, 2025

This Privacy Policy describes how Planet Bugs, LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site"). We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Oregon Consumer Privacy Act (OCPA).

Information We Collect:

When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase,we collect information about you, including your name, billing address, shipping address, email address, and phone number. We may also collect information you provide to us voluntarily, such as when you create an account, sign up for our newsletter, or contact customer support.

Device Information: This includes information about the device and browser you use to access our Site, your IP address, time zone, and referring website.
Order Information: This includes information about your purchases, such as the products you ordered, the total cost, your billing and shipping address, email address, and phone number. We do not store your payment information; this is handled by our third-party payment processors.
Account Information: If you create an account, we collect your username, password, email address, and any other information you choose to provide.
Communication Information: When you contact us, we may collect your name, email address, phone number, and the content of your message.
Marketing Information: With your consent, we may collect your email address for marketing communications, such as newsletters and promotional offers.

How We Use Your Information:

We use the information we collect for various purposes, including:

Fulfilling Orders: We use your order information to process and ship your purchases, send you order confirmations, and provide customer support.
Account Management: We use your account information to create and manage your account, allow you to access your order history, and personalize your experience on the Site.
Improving the Site: We use device information to analyze how visitors use our Site and identify areas for improvement.
Marketing Communications: With your consent, we use your email address to send you marketing communications about our products and promotions. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.
Legal Compliance: We may use your information to comply with applicable laws and regulations.
Customer Support: We use your communication information to respond to your inquiries and provide customer support.

Sharing Your Information:

We may share your information with the following third parties:

Service Providers: We share information with service providers who help us operate our business, such as shipping carriers and payment processors. We ensure these providers are contractually obligated to protect your information. Please note that while we do not store your payment information, our third-party payment processors may do so if you allow it, according to their own privacy policies.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not share your information with marketing agencies.

Your Rights (California and Oregon Residents):

You have the following rights regarding your personal information, subject to applicable exceptions:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information.
Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information, as defined by applicable law. We do not currently "sell" your personal information as that term is traditionally defined. However, to the extent that "sharing" for cross-context behavioral advertising or other purposes under the CCPA/CPRA/OCPA may be interpreted to include data sharing with our service providers, we will honor opt-out requests.
Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you may have the right to limit our use of it to what is necessary to perform the services or provide the goods reasonably expected by an average consumer.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Exercising Your Rights:

To exercise any of these rights, please contact us at info@planetbugs.net. We will respond to your request within 45 days. We may require you to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf.

Cookies:

We use cookies to collect information about your browsing activity on our Site. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Children's Privacy:

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."

If you have any questions about this Privacy Policy,15 please contact us at:

Planet Bugs, LLC

P.O. Box 782

San Carlos, CA 94070

Email: info@planetbugs.net