Shipping & Returns

Everything you need to know about how we ship live mealworms, dried mealworms, and Frassilizer™ — including cutoff times, temperature holds, our live arrival guarantee, and our returns policy.

Dried & Frassilizer™: Ships Mon – Fri Every business day Live: Ships Mon · Tue · Wed USPS Priority · UPS · USPS Ground Live Arrival Guarantee Refund or replacement if DOA 60-Day Returns Dried & Frassilizer™, unopened Frassilizer™: OR · WA · CA West Coast only

We Ship Three Products

Live Animals · Special Handling

Live Mealworms

Ships Mon–Wed only. We prefer USPS Priority Mail with Hold for Pickup — it's the only service covered by our Live Arrival Guarantee. UPS and USPS Ground are also available at checkout. Subject to temperature holds. No returns — problems are handled through the guarantee.

Live Mealworm Details →

Non-Perishable · Ships Every Business Day

Dried Mealworms

Ships Monday through Friday to any US address. No temperature restrictions, no special handling. Eligible for returns within 60 days if new and unopened. See the product page for sizes, nutrition info, and packaging details.

Dried Mealworm Details →

Non-Perishable · OR · WA · CA Only

Frassilizer™ Mealworm Frass

Ships Monday through Friday to Oregon, Washington, and California only. No temperature restrictions, no special handling. Same return policy as dried mealworms — eligible within 60 days if new and unopened.

Frassilizer Details →

Live Mealworm Shipping Schedule

Order Cutoff Times & Ship Day

Ships Monday

Monday Shipment

Order by 9:00 AM PT Monday

Weekend orders auto-qualify

Ships Tuesday

Tuesday Shipment

Order by 9:00 AM PT Tuesday

Mon orders after 9:00 AM qualify

Ships Wednesday

Wednesday Shipment

Order by 9:00 AM PT Wednesday

Tue orders after 9:00 AM qualify

⚠️

No shipments Thursday – Sunday Orders placed after 9:00 AM Wednesday — or any time Thursday through Sunday, or on Saturday and Sunday — will ship the following Monday.

Temperature Holds — When We Can't Ship

️ Extreme Heat Hold

90°F +

We will not ship if temperatures at our facility in Eugene, OR or at your delivery location are forecast to reach 90°F or above. Heat is the fastest way to kill live mealworms in transit, and we'd rather delay your order than deliver a dead one.

❄️ Freezing Temperature Hold

32°F and below

We will not ship if temperatures at our facility in Eugene, OR or at your delivery location are forecast to drop to freezing or below. Mealworms cannot survive being frozen in transit.

What happens to my order during a hold? We'll hold your order and ship it on the next safe shipping day. You don't need to do anything — we monitor forecasts daily and will reach out if an extended delay is expected. Contact us if you have questions about a pending order.

Available Carriers ✓ Live Arrival Guarantee USPS Priority Mail with Hold for Pickup — our recommended option and the only service covered by the guarantee. No Guarantee UPS (Air & Ground) and USPS Ground are available at checkout but are not covered by the Live Arrival Guarantee.

Local Pickup · Eugene, OR Come to the farm — we'll arrange a time. Contact us to schedule.

Live Mealworm Arrival Guarantee

✓ We Guarantee Live Arrival

If your mealworms arrive dead on arrival (DOA), we will make it right — your choice of a full refund or a replacement shipment at no charge. The guarantee applies to orders shipped via USPS Priority Mail with Hold for Pickup only. To make a claim, contact us within 24 hours of delivery with your order number and a photo of the package as received.

Full details — covered and excluded scenarios, carrier options, and care instructions — are on the Live Mealworms product page →

Returns Policy

Live Mealworms — No Returns

We cannot accept returns of live animals. Because mealworms are perishable, all sales are final once shipped. If there is a problem with your order, we will make it right through our Live Arrival Guarantee above — your choice of a full refund or a replacement shipment.

Dried Mealworms — 60-Day Returns

You may return new, unopened dried mealworm items within 60 days of delivery for a full refund. If the return is the result of our error — you received an incorrect or defective item — we will also cover return shipping costs.

Frassilizer™ — 60-Day Returns

You may return new, unopened Frassilizer™ within 60 days of delivery for a full refund. Same policy as dried mealworms — we cover return shipping if the return is the result of our error. Note: Frassilizer™ ships to Oregon, Washington, and California only.

How to start a return (dried mealworms or Frassilizer™): Please contact us with your order number and the reason for the return. We will respond promptly with return instructions. Once we receive and inspect the item, refunds are typically processed within 3–5 business days. Allow an additional 5–10 business days for your bank to post the credit — most customers see refunds within 2–3 weeks of return shipment.

General Shipping Information

We ship within the United States. Dried mealworms and live mealworms ship to any US address; Frassilizer™ ships to Oregon, Washington, and California only. We are not able to ship internationally at this time. Shipping costs are calculated at checkout based on your location and the size of your order.

Dried Mealworms Ships Monday through Friday via USPS or UPS to any US address. No temperature restrictions or special handling required. Delivery estimates are shown at checkout based on your location and selected shipping speed.

Live Mealworms Ships Monday, Tuesday, and Wednesday only. Available carriers: USPS Priority Mail (Hold for Pickup recommended), UPS Air, UPS Ground, and USPS Ground. Live Arrival Guarantee applies to USPS Priority Mail with Hold for Pickup only.

Frassilizer™ — West Coast Only Ships Monday through Friday via USPS or UPS to Oregon, Washington, and California only. No temperature restrictions or special handling required. If you are outside OR, WA, or CA, Frassilizer™ is not available to ship to your address at this time.

Questions about your order? We're a small family farm and we take customer service personally. Contact us and we'll get back to you quickly.